Joan has a strong foundation in client care and service delivery having spent 13 years as a general manager. In addition to her managerial experience, Joan has worked in client services at The Open University, where she refined her abilities in attentive listening, problem-solving, and building trust with clients.
How do you live the firm’s purpose through your work?
Joan is committed to living the purpose of the firm by being open and approachable, always listening to the needs of clients and ensuring their concerns are heard and addressed with care.